Collaboration has always been at the very core of mankind’s progress. It improves efficiency, adds value and simplifies tasks when performed correctly. It can also be applied at a microlevel, amongst businesses and co-workers.
In a professional setting, the benefits of collaboration include:
- Increased employee engagement
- Diverse learning possibilities
- Constructive and immediate feedback
- Greater connection between employees
- Higher-value end-client services
Collaboration comes with its challenges too. Teams cannot physically be together every moment of the day or be in two places at once, due to external factors such as space and time.
But organisations have resolved this by leveraging tools that simplify communication, streamline workflows,and keep teams up-to-date.
That said, organisations should also give careful thought to what kind of collaborative methods to implement and what tools to use.
What tools enable collaboration?
There are a few crucial features that an effective collaboration tool cannot do without.
It must be:
- Easy to use
- Fast to implement
It must have:
- High-fidelity videoconferencing and audio calls
- Options for content-sharing and file storage
- Features that are specific to your industry and business
Introducing Microsoft Teams
Microsoft Teams is undoubtedly a market-leader on the collaboration tools scene, and with 13 million active daily users, it’s not difficult to see why.
But why exactly should global and dispersed teams use Microsoft Teams to communicate?
To start, it offers the same security and compliance as Office 365, a feature that cannot be underestimated in a world of growing cybercrime.
Further, it was designed with user experience in mind. Even the set-up can be accomplished in just a few clicks, and the ongoing experience strikes just the right balance between intuitive features and bespoke functionalities.
Let’s take a closer look at where collaboration and, more specifically, Microsoft Teams can be a real industry game-changer.
Collaboration in the Healthcare sector
Collaboration in the healthcare sector is of utmost importance. A patient’s situation may be multifaceted and may require a team of professionals from different disciplinary backgrounds.
But multidisciplinary teams face several challenges when it comes to collaboration.
Coming from different disciplinary backgrounds, members might not share the same communication preferences and styles, which could lead to errors in communication.
These factors can impact the decision-making process, which is by nature created by different professional perspectives coming together.
The health sector of today has also shifted its focus from science alone to IT and new technologies.
It is the increased adoption of technology that raises user expectations. Today more than ever, patients need coordinated and personalised healthcare services. And the high-speed communication of ideas and results has a direct impact on the value of care.
Multidisciplinary teams need to be equipped with tools that enable them to work efficiently. By combining complementary skills and experience that paint a bigger picture of the patient, they can deliver high-quality care to people with complex needs.
So where does Microsoft Teams come in?
Video and Audioconferencing
Multidisciplinary team members may often find themselves in completely different buildings. They need a way to share crucial ideas in real-time without struggling with cross-site technology.
With Teams, you can:
- Host a 1 to 1 meeting or a live event with up to 10,000 people.
- Share screens and record meetings.
- Utilise a digital whiteboard for note-taking and content sharing.
- Automate the lifecycle of a meeting, from scheduling to follow-up.
- Secure Messaging
Healthcare organisations have been questioned multiple times for their persistent use of pagers in the age of smartphones. Of course, pagers hold a variety of advantages that are specific to the dynamics of a hospital.
But the disadvantages are tangible too. While it is true that pagers are generally more secure than regular text messaging, workers need an easier way to stay up-to-date than a message with a 100-character limit.
MS Teams’ secure messaging allows you to relay urgent information and meet the security and compliance requirements of health organisations.
So, while completely eliminating pagers should not be the first thing on the agenda, leveraging Teams’ messaging feature will improve team coordination without worrying about security.
Complex and hard-to-manage workflows cause delays and mistakes. Microsoft Teams streamlines administrative workflows, decreasing the risk of errors and freeing up time that can be dedicated to more important matters.
With Teams, healthcare professionals can use their mobiles to:
- Organise shifts
- Keep staff up-to-date by sharing announcements
- Let staff request sick days
- Approve or deny these requests
The overall benefits of using MS Teams in the Healthcare Sector
By choosing Microsoft Teams, healthcare organisations will create an innovative work environment and promote closer collaboration among team members.
This will improve the planning of personal care and result in a higher quality service, benefitting the organisation and its patients.
Collaboration in the Professional Services sector
Given the highly competitive environment that many Professional Services companies operate within, promoting a collaborative culture in this setting can be difficult – but not impossible. A good balance of both collaboration and competition is what accelerates progress.
Firms require frictionless communication across various departments to avoid mistakes, boost productivity and ultimately maintain their quality of service. But having an array of diverse and separate applications to communicate within a firm causes administrative chaos.
So where does Microsoft Teams come in?
Teams offers a unified solution that works across devices, reduces the administrative burden, and offers high-quality meetings and calls. Being connected to a single hub will keep professionals up to date and easy-to-find.
You will know everything from who won’t be coming to work today, to who has the appropriate skills for a specific task.
To streamline administration, which can be arduous work, the tool’s management capabilities allow you to control your workspace from one place and assign different permissions to users where necessary.
The question of compliance
Another heavy burden that professional services firm carry is compliance. You’re charged with keeping your clients compliant with recent regulations, but simultaneously need to ensure your own.
A new study by Deltek, Insight to Action – The Future of the Professional Services Industry, reveals that the professional services industry is finding it challenging to comply with the new regulatory demands.
The increasing amount of sensitive client data places professional services firms in a difficult position. But Microsoft Teams is built on Office 365, which is an enterprise-grade cloud solution that offers advanced security capabilities.
Microsoft’s compliance offerings ensure that you meet the national, regional and industry-specific requirements that regulate the collection and use of data. Something that will put even the most nervous of minds at ease.
For example, Teams complies with ISO 27001, ISO 27018 and EU Model Clauses standards. Other security measures include organisation-wide, two-factor authentication, and data encryption both in transit and rest.
For even further security, applications and services that fall within categories A and B of the Microsoft compliance framework can be turned off for the entire organisation with just a click.
Reliable, secure and user-friendly
Microsoft’s entry into the collaborative market has empowered, and is empowering, professionals across several industries.
Organisations, whatever industry they may be from, need a reliable, secure, and well-recognised provider of collaboration solutions. These tools are what will enable their professionals to reach their full working potential, and Microsoft Teams delivers all of this and more.
Interested in learning more about the potential of MS Teams? Then book a demo with our expert team.